Normann Richard - Service Management Strategy And Leadership In Service Business - Paperback RCA Barcode: 9780415603010

Barcode: 9780415603010

Barcode: 3700604750352

Werther's searching introspection and the passionate intensity with which he bares his soul have an immediacy that is all the more powerful for being expressed in letters

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Normann Richard - Service Management Strategy And Leadership In Service Business - Paperback RCA Barcode: 9780415603010Binding: Paperback Description: In the world of industry and management producing 'intangible products poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book as relevant as ever and updated provides a set of ideas which has proved its power and validity